Ahmad Sajad Faizi

Hariwa fv · Antwerp

• Acted as first point of contact and provided local IT support to internal users for phone, computer, application, hardware, software and basic network issues, both on-site and remotely.
• Logged, tracked, documented and resolved incidents and service requests in line with SLAs; prioritised and escalated recurring or complex issues when needed.
• Supported users with Microsoft 365, Windows, business applications, mobile devices, printers and audiovisual equipment in meeting rooms.
• Improved the onboarding process by standardising and fully pre-configuring IT equipment, laptops and peripherals; supported account setup and access management for new hires and departing employees.
• Safeguarded operational continuity through proactive backups and successful recovery of business-critical systems, with a focus on security.

Digipunt Antwerpen · Bib Arena Deurne

• Support library visitors (in Dutch) with digital questions: smartphones, laptops, email, Microsoft 365, internet, printing/scanning and online government services.
• Diagnose basic problems, explain solutions clearly to non-technical users and refer complex issues when necessary.

Self-managed & CVO Encora

• Virtualisation & Networking: Designed and manage a Proxmox VE hypervisor environment to test network segmentation, routing and firewall rules.
• Zero-touch Deployment: Built a central FOG Deployment Server to push OS images over the network.
• Active Directory Management: Set up Windows Server Domain Controllers for centralised user accounts, group policy and rights management.

• Accountant & Administrative Assistant – SCSG & 3F Company (2014–2019)
• Retail & Customer Service – Perry Antwerp (2023)